The call center industry of the Philippines was n?t always as successful as it stands today according to many industry experts. Many have even said that the sector was n?t even known as a call center industry.
Though companies and agencies in the sector was already operating as third-party companies and agencies, much of their services normally involve email response and managing services. This was far from what a call center industry really is.
Live Answering Service such as travel services, technical support, education, fiscal services, customer care, and many more.
Really, it makes sense.
According to many industry experts, it was because of these offshore companies and foreign investors that the call center industry had gained a great deal of success, especially with the growth of demands by foreign companies and businesses.
Although the industry have undergone a major loss when global recession had hit the world, particularly the US, the call center industry today had steadily gained its pace in the market, while many offshore companies and investors have returned in the Philippines to do business.