The matters of money aren't simple for the BPO. There are many hidden expenses that crop up only after the telemarketing project takes off. These expenses add to the call center's budget in the course of the project. However, when it comes to realizing this payment from the clients, things become complicated. Clients don't entertain cases where the call centers have overshot their budget. They aren't being mean here; they're just being professional. In fact, they're not left with much choice in a cash-strapped economy. They have to work on tight reins and the budget issue is primary on their minds. That leaves the telemarketing unit with the losses incurred. That is why these units have to be careful about money matters.
There are some ways to stop the flow of cash at the call center. First, you have to chalk out a budget and stick to it. Experienced BPO units always make allowances for unseen expenditures. Bring the technological investment and manpower hiring charges into the picture. When you're planning out the telemarketing project, keep provisions for extra expenses. Customer service agents may quit during the project or you may find them unsuitable for work. In such cases, you'll have to make sure that you have sufficient resources to get substitutes onboard within a short space of time. In the technology aspect, BPO service may be required to invest in some new equipment or just to find a way to start off something new. Budgets are extremely important in making room for such expenditures.